This Shipping Policy was last modified on Mon, 14 Jul 2025 12:00 GMT+0800 (Malaysia Time).

Order Processing Time
All orders are processed within 1 to 3 working days (excluding weekends and public holidays). During busy periods or festive seasons, processing may take up to 5 working days.

Delivery Time
Within Malaysia: Estimated delivery is 1 to 5 business days after your order has been shipped.

Changing Orders or Shipping Address
We encourage you to double-check your order details and address before checking out. However, if you need to make a change, please contact us immediately at rubysjewelryhouse@gmail.com.
We’ll do our best to accommodate your request if your order hasn’t been shipped yet. Once it’s been dispatched, we’re unable to make changes.

International Shipping
Interested in shipping outside Malaysia? Please email us at rubysjewelryhouse@gmail.com, and we’ll be happy to check if we can ship to your location.