These Terms of Service were last modified on Mon, 14 Jul 2025 12:00 GMT+0800 (Malaysia Time).
OVERVIEW
This website is owned and operated by Ruby's Jewelry House (business reg. no.: 202503160340 (KT0593305-H)). The terms "Ruby's Jewelry", "we", "us" and "our" refer to Ruby's Jewelry House. By using our website or purchasing from us, you agree to follow these Terms of Service, along with any additional policies or updates provided on our site.
Please read these terms before browsing or making a purchase. If you do not agree, you may not access or use our services.
We may update these terms occasionally. Your continued use of the site means you accept any changes made.
SECTION 1 – USE OF OUR WEBSITE
By using our site, you confirm you are at least 18 years old or have permission from a parent or guardian.
You agree not to misuse the site, including spreading harmful software or attempting fraud. Violating these rules may result in the immediate cancellation of your access.
SECTION 2 – PRODUCT AVAILABILITY & ORDERS
All items listed are subject to stock availability. We reserve the right to limit or cancel any order at our sole discretion. If we need to make changes, we will contact you using the information you provided.
Product images are for illustration purposes. Colours may appear differently depending on your screen settings.
SECTION 3 – PRICES & PAYMENTS
All prices are shown in Malaysian Ringgit (RM) and may change at any time. We process payments using secure third-party services. By placing an order, you allow us to share relevant details with these providers to complete your purchase.
SECTION 4 – SHIPPING & RETURNS
We currently ship within Malaysia using trusted courier services. Orders are usually processed within 1-3 working days. Return and refund eligibility are outlined in our Return Policy, which is available separately on our website.
SECTION 5 – ACCURACY & CHANGES
We do our best to keep information accurate, but mistakes can happen. We reserve the right to correct errors or update product info at any time without prior notice.
Our website may include links to websites or services operated by others, or you may be directed to our website via third-party sites. These third-party sites are not under our control, and we are not responsible for their content, accuracy, or any transactions you make with them.
Please review their terms and policies carefully before using their services or making any purchases. We are not liable for any loss or damage that may result from your dealings with these external sites.
SECTION 6 – USER FEEDBACK
If you send us feedback, suggestions, or reviews, we may use them for promotional purposes without paying or crediting you. We reserve the right to remove any comments we consider offensive or misleading.
SECTION 7 – PERSONAL INFORMATION
Your personal information is protected and handled according to our Privacy Policy.
SECTION 8 – RESTRICTIONS
You must not use our website:
- For unlawful purposes
- To spread harmful software
- To harass or abuse others
- To interfere with our systems
We reserve the right to block users who misuse our site.
SECTION 9 – LIMITATION OF LIABILITY
We do our best to provide a secure and smooth shopping experience. However, we are not responsible for any damages caused by using our website or products, except where required by law.
SECTION 10 – INDEMNITY
You agree to protect and not hold us liable for any claims arising from your misuse of the site or violation of these terms.
SECTION 11 – TERMINATION
You may stop using our services at any time. We may also suspend or cancel your access if we believe you violated our terms.
SECTION 12 – GOVERNING LAW
These terms follow the laws of Malaysia. Any disputes will be handled by Malaysian courts.
SECTION 13 – CONTACT US
If you have any questions about our Terms of Service, please email us at rubysjewelryhouse@gmail.com.