This Privacy Policy was last modified on Mon, 14 Jul 2025 12:00 GMT+0800 (Malaysia Time).

OVERVIEW
This Privacy Policy explains how Ruby's Jewelry House (business reg. no.: 202503160340 (KT0593305-H))("Ruby's Jewelry", "we", "our", or "us") collects, uses, stores, and shares your personal information when you visit or shop on our website.

PERSONAL INFORMATION WE COLLECT
We may collect the following information:

  • Device Information: Includes browser type, IP address, time zone, pages visited, and referral sources. We may also access your device’s location if permitted.
  • Order Information: When you make a purchase, we collect your name, contact details, shipping/billing address, and payment info.
  • Other Information: This includes details you provide during communication, like feedback, messages, or preferences.

We gather this data via cookies, log files, and tracking tools like web beacons.

HOW WE USE YOUR INFORMATION
We use your personal data to:

  • Process orders and payments
  • Arrange shipping and delivery
  • Send updates about your order
  • Detect fraud or suspicious activity
  • Improve our site and services
  • Provide customer support
  • Send marketing materials (if you’ve opted in)

SHARING YOUR INFORMATION
We may share your information with:

  • E-commerce platforms (e.g., Shopify)
  • Service providers (e.g., courier, payment gateways)
  • Analytics tools (e.g., Google Analytics)

We may also disclose information when required by law or to protect our business. We do not sell your personal data.

MARKETING & ADVERTISING
If you agree to receive updates from us, we may send promotions via email, SMS, or social platforms. You can opt out anytime by clicking “unsubscribe” or replying “STOP.”
We may also show ads tailored to your interests through platforms like Google or Facebook. You can control this in your ad settings.

YOUR RIGHTS
You may request to:

  • View or update your data
  • Delete your data (unless retention is legally required)
  • Opt out of marketing communications

DATA RETENTION
We keep your data:

  • As long as needed for purchases, support, or legal purposes
  • Until you ask us to delete it
  • For the duration of any required record-keeping period

Data will be safely removed or anonymised when no longer needed.

CHILDREN’S PRIVACY
Our site is not for users under 14 years old. If we’ve collected information from a minor, parents or guardians can contact us for deletion.

SMS NOTIFICATIONS
By providing your mobile number, you agree to receive order updates and promotional texts (no more than 5/month). To stop receiving messages, reply “STOP.” Standard messaging rates may apply.

CHANGES TO THIS POLICY
We may update this policy over time. The latest version will always be available on our website. Continued use of our services means you accept the updates.

CONTACT US
If you have any questions about this Privacy Policy or wish to access your data, contact us at rubysjewelryhouse@gmail.com.